Frequently Asked Questions

It depends on the size, weight and destination of your freight, plus any special handling it needs. The fastest way to get an accurate price is to fill in a quote request or call us directly on 09 444 1243 - we'll usually respond within 2 hours, often sooner.

Yes. Rural deliveries sometimes take a little longer and cost a bit more than delivering to a main centre, since they often mean a dedicated detour off our regular routes. Let us know about property access - long driveways, gates or unsealed roads - when you book, so we can send the right vehicle.

We take every precaution to prevent damage, but if it happens, what you're covered for depends on the insurance option chosen at booking: owner's risk, standard carrier's liability, or declared value cover. Read our article on freight insurance for the full breakdown, or ask us directly when you get your quote.

Couriers are generally built for smaller parcels moving through a depot network. We specialise in freight that needs more care - garage doors, furniture, glass, pallets and oversized or high-value items - and we move it door to door in one vehicle wherever possible, rather than through a sorting network.

Yes, existing account customers can track jobs through the Trifecta TMS customer portal. If you don't have a login yet, get in touch or open an account and we'll get you set up.

We don't carry dangerous goods or hazardous materials. If you're not sure whether something you're shipping falls into that category, ask us before booking and we'll let you know.

Yes - we handle fragile and high-value freight every week and are happy to advise on how something should be packed or crated before we collect it, particularly for garage doors, glass and furniture. Ask when you book if you're not sure.

Fill in the account enquiry form on our Open an Account page with a few details about your business and typical freight needs. We'll usually be in touch within 2 hours, and accounts are generally set up quickly once approved.

We run daily freight throughout Metro Auckland, plus regular weekly runs covering the North Island - including Wellington, Tauranga, Hamilton, Palmerston North, Napier, Whangarei, Kaitaia and Taranaki. If your destination isn't listed, ask - we may still be able to help.

For our regular scheduled runs, a few days' notice is ideal, though we can often accommodate shorter notice. For same-day urgent Auckland deliveries, call us directly and we'll confirm what's possible.

Yes. We work with trade suppliers, retailers and manufacturers on regular contract or account arrangements, as well as one-off deliveries for individual customers.