Privacy Policy

Last updated: July 2026 · Secure Transport Ltd

1. What Information We Collect

We collect personal information that is necessary to provide our freight and logistics services to you. This includes:

• Contact details - name, email address, phone number, postal and physical address
• Business information - company name, NZBN, GST number, nature of business
• Freight details - pickup and delivery addresses, item descriptions, dimensions, weight
• Financial information - payment history, credit information (for credit account holders)
• Trading references - contact details of references you provide in account applications
• Website usage - IP address, browser type, pages visited (collected automatically via cookies)

We only collect information that is necessary for the purposes described in this policy. You may decline to provide certain information, but this may mean we are unable to provide some or all of our services to you.

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2. How We Use Your Information

We use your personal information for the following purposes:

• Providing, managing and improving our freight and logistics services
• Processing and responding to quote requests and bookings
• Invoicing and managing payment for services
• Assessing credit applications and managing credit accounts
• Communicating with you about your freight, account or our services
• Sending you information about services, promotions or updates that may be of interest (you may opt out at any time)
• Meeting our legal and regulatory obligations
• Resolving disputes and enforcing our agreements

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3. Who We Share Your Information With

We do not sell your personal information to third parties. We may share your information with:

• Service providers - including IT systems, email services, accounting software and data services providers, who process information on our behalf
• Credit and reporting agencies - for credit assessment and management purposes for account holders
• Legal and professional advisers - lawyers and accountants who assist us in running our business
• Government agencies - where required or permitted by law
• Business successors - in the event of a sale or merger of our business

We require all third parties to handle your personal information in accordance with applicable privacy law and to use it only for the purposes for which it was shared.

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4. Storage & Retention

Your personal information is stored securely within New Zealand. We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting obligations.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

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5. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate or incomplete
• Request deletion of your personal information (subject to our legal obligations)
• Withdraw consent to marketing communications at any time
• Make a complaint to the Office of the Privacy Commissioner if you believe we have breached the Privacy Act

To exercise any of these rights, please contact us at info@securetransport.co.nz or call 09 444 1243. We will respond to your request within 20 working days.

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6. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. Cookies are small text files stored on your device.

We use:

• Essential cookies - necessary for the website to function correctly
• Analytics cookies - to understand how visitors interact with our website (e.g. Google Analytics)

You can control cookie settings through your browser. Disabling certain cookies may affect your experience on our website.

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7. Contact Us & Complaints

If you have any questions about this Privacy Policy, or if you wish to access, correct or request deletion of your personal information, please contact us:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.